Communication management and project management[ edit ] In project management, communication management must address the following questions:
Being part of a community is an important factor when renters choose a building to call home. Including clubhouses, common areas for socializing and fitness and business centers — the community aspect of apartment living is a huge draw.
Sheila Byrne, The Habitat Co.
To foster that sense of community, there are three best practices in property management to keep in mind: Make Communication Easy Technology has provided residents the ability to communicate with property management at their convenience. Gone are the days of visiting the office to drop off a rent check, pick up a package or fill out a service request.
Today there are a multitude of apps that handle these tasks. Knowing that the community manager is a phone call, email or text away brings additional comfort to residents and provides them with the ability to communicate with management on their time schedule.
This leads to happier residents who feel confident that their needs are being heard and met by the building.
The goal as property managers is to create stress-free living for residents, which these communication strategies do. But, with decreased face-to-face interactions due to technology advancement, it does challenge community managers to be more creative in how they develop relationships with and among residents.
Build a Connection with Residents Building a strong connection with residents is vital to the success of any property. The good news is that having so many of the management tasks taken care of through the use of technology actually allows community managers more time to engage with residents one-on-one.
Historically, property management best practices tend to follow right behind the hospitality industry in management trends.
Think about the last hotel you went to. In many cases, guests check in at a kiosk with assistance from staff who are likely mingling in the lobby.
They can relax or work in common spaces together or even meet up in the fitness center. Community managers are tasked with knowing the residents and ensuring they are enjoying the lifestyle the building offers. But in order to do that, community managers must know what the residents like, which leads to the third best practice in property management: Host Events to Foster Comradery As noted earlier, understanding what is of interest to residents is most important when it comes to fostering a sense of community.
By knowing what makes residents tick, community managers can plan events and celebrations that residents want to attend.
Establishing an ongoing cycle of social events that resonate with residents creates opportunity for them to meet other like-minded residents.
Not only do events foster the sense of comradery residents crave and seek out when choosing where to livebut they also provide natural opportunities for community managers to get to know residents personally in an informal environment. Applying the best practices of communication, connection and comradery will lead to the creation of a strong, vibrant community that reaches beyond the walls of the building, increasing the demand for units from new potential residents.Embrace team building activities as an important, ongoing part of your corporate culture, and understand how and when to use team building exercises.
By: Patrick Alain, author of The Manager’s Phrase Book (Career Press, ). You are a respected professional with more than enough expertise to succeed in your field.
But sooner or later, you must communicate effectively with others that are either your peers or your subordinates.
Mar 29, · Whether you’re the CEO of a Fortune company, or a teenage entrepreneur just starting out, communication skills are vitally important. . RBC, which includes Royal Bank of Canada and all of its subsidiaries, is committed to ensuring that its customer service accessibility guidelines, policies, practices and procedures are consistent with the following principles.
About APCOM. APCOM supports public sector Design, Print and Communication operations. Click here for more information About Us @ApcomInfo APCOM - Association of Print and Communication Managers.
Here is an introduction to basic communication skills to help you communicate more effectively at work and in your personal life. For a step by step approach, download our Communications Pack.